At TripLocator we highly value your privacy and are committed to ensuring that no personal or financial information is leaked in any way. We encrypt your personal details using state-of-the-art technology to protect your information from any kind of misuse or leakage. In a world where there's a rising risk of identify theft and fraudulent use of financial information, TripLocator can reassure you that your private information is secured with some of the most advanced technologies available.
How we use your information
We collect some personal information in order to process your reservations. This includes your name, email address or phone number, postal address and nationality. Our security system automatically receives and records information in our database, including your IP address and the pages you've visited, along with any price quotations that you've requested for lodging, accommodation etc.
The following is a list of the main ways in which we use your information, including to:
- Process your reservation requests
- Contact you with information about special offers and new products that we think may be of interest to you
- Register and curate your account
- Confirm your purchases
- Ensure you receive the correct bill
- Measure interest in and improve our products, services and website
- Prevent prohibited or illegal activities
- Evaluate and improve our marketing communications and strategies
- Protect against and prevent fraud, including by identifying potential hackers and other unauthorised users
- Comply with the law in the countries where we operate
How we use your posts
We love getting your posts and contributions on the TripLocator website – be that reviews, q&a on our discussion forum, or that epic photo of you propping up the Leaning Tower of Pisa. TripLocator is obviously a public website, so do make sure that you're happy for any personal information in your posts to be seen by others: you're responsible for what you choose to share.
We reserve the right to store your posts, publicly display them on our website, edit or translate them, use them for promotional purposes with or without attribution (if they're really good!), or delete them without keeping copies (if they're really bad...), at our discretion.
Information Sharing and Disclosure
TripLocator will not exchange, sell or rent your personal identifiable information to anyone. When we make your reservation, we'll send some basic information about you to our partner company (or companies) who'll be running your trip day-to-day, in order to provide a prompt and reliable travel service to you. In such circumstances, we will share only the minimum information required.
Any company who wants to become a TripLocator partner has to agree with us in advance that they will not share or sell customers' personal information. Companies who don't agree to this are not allowed to advertise on the TripLocator website, and any partner organisation who breaks our confidentiality rules will have their TripLocator account permanently revoked.
So you can book securely with us in the knowledge that TripLocator and our partners will keep your personal information safe.
Debit and credit card details
Thanks to Stripe's signature security feature, your debit or credit card details go directly to the payment processor and never even pass through TripLocator's server – so we can't and won't store your sensitive payment information. Our partner companies don't have access to your payment details either.
TripLocator may set and access cookies on your computer for security reasons. Web cookies are identifiers which let a web server know that you are the same person who accessed the server the last time you used it. This is a further measure designed to ensure that your private information is safe with us.
TripLocator allows you to edit and update your account information and preferences at any time.
We will continue to enhance our security system and procedures, using the latest technology.
Other people's information
If you're using our “Refer a Friend” feature, or making a purchase on behalf of someone else, then you may need to provide us with their personal information. You need to ensure that you have their consent first before you share their information with us.